SUPPORT
Customer Support
MIRI Hair AI support for payments, points, subscriptions, refunds, and account use.
Payments and points
If an App Store payment completed but points are not visible, make sure you are signed in to the same MIRI Hair AI account used for the purchase and reopen the app. If the balance still does not update, contact us with the purchase time and Apple order information.
Subscriptions and cancellation
Use Restore Subscription in My to check an active subscription again, or Manage Subscription to change its renewal status. On iPhone, you can also open Settings, tap your name, then Subscriptions. Cancellation stops a future renewal and is separate from a refund for an already paid period.
App Store refunds
Apple determines eligibility and processes refunds for App Store purchases. Sign in to Apple's Report a Problem page to request one. If Apple approves a refund, unused purchase points may be removed and points already used may be offset against later grants as described in the Terms.
Contact us
The following details help us identify a payment or subscription issue:
- Your MIRI Hair AI sign-in method and account email
- Approximate purchase date and time, product, and displayed price
- Apple order number or transaction ID, if available
- A screenshot and the exact error message, with sensitive details hidden
Never send your Apple Account password, verification code, or full payment-card number.
Policies
Review the service conditions and how personal information is handled.